Champions Club Public Grand Opening is Saturday, April 6, 2019! View the Experience Southlake Magazine for Champions Club Grand Opening Details, Spring 2019 Programs and More!

Champions Club at The Marq Southlake will celebrate its public grand opening on Saturday, April 6, 2019. Check out the special edition of Experience Southlake Magazine to learn more about Champions Club and see all the fun things happening in Southlake Parks and Recreation this spring!

Join us for the official public grand opening of Champions Club on Saturday, April 6 from 9:00am-8:00pm! Members and non-member are invited to tour the facility, learn about available memberships, try out our equipment, take a fitness class and enjoy activities for the whole family. More information will be available soon, so be sure to follow Champions Club on Facebook to stay up-to-date or visit www.ExperienceChampionsClub.com.

The Winter/Spring Experience Southlake Magazine is now live with Champions Club information! You can register online for all of our spring programs and athletic leagues, and you can also book your Champions Club rentals now for use once the facility opens.

Inside this issue of Experience Southlake Magazine, you’ll find more information about the programs and services we’ll be offering at Champions Club, including:

  • Group fitness classes
  • Personal training packages
  • Learn to swim classes and schedules
  • Rentals and party packages

You’ll also find information about our spring 2019 Parks and Recreation programming, including:

  • Youth and family programs
  • Nature programs at the Bob Jones Nature Center
  • Youth and adult athletics
  • Special events

As we put the final touches on Champions Club, in-person registration has been temporarily relocated to Legends Hall at The Marq Southlake.

To learn more about Champions Club services, rentals and memberships, please call (817) 748-8955. For information about our recreational programs, leagues and events, please call (817) 748-8019.

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Corporate Memberships to Champions Club Available for Employees of Southlake Businesses

Do you work for a business in Southlake? You’re eligible for a discounted corporate membership to Champions Club!

An inclusive corporate membership gives you access to all of Champions Club’s amenities and benefits at 10% off the base membership rate. You’ll also receive members-only pricing for room and meeting space rentals.

Southlake businesses must be verified by the City of Southlake to qualify for corporate membership rates. Employees must show proof of current employment in the form of a pay stub dated within thirty (30) days of enrollment.

Employee Wellness Programs

If you’re a Southlake business owner or corporation looking to increase employee engagement and satisfaction, we can help you transform your workplace.

Employee well-being is directly tied to a company’s efficiency, productivity and overall culture. An inclusive and thoughtfully-designed wellness program can have a positive impact on your employees’ physical, mental and emotional health, ultimately contributing to a healthier, happier workplace. Corporate memberships to Champions Club make it easy and affordable for employees to take advantage of our many health and wellness opportunities, including:

  • Lunch and Learns
  • Health and Wellness Seminars
  • Walking/Running Club on Indoor Track
  • 50+ Group Fitness Classes
  • Personal Training

To learn more or purchase a corporate membership, contact our Membership Services Coordinator at (817) 748-8955 or memberships@themarqsouthlake.com.

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Champions Club Progress Continues as the Year Ends

Great progress is taking place on site at Champions Club, as the contractor continues to make progress on the exterior landscaping and hardscape areas, the five-star recreation facility is close to completion.

With construction experiencing delays due to heavy rainfall this past September crews are working nonstop in hopes that the building’s substantial completion concludes soon.

To date, interior work continues with painting, carpeting, tiling and trimming throughout the facility. Furniture, fixtures and equipment deliveries are set to arrive in the next coming weeks with the pool filling expected to take place shortly after the New Year.

“Even with the delivery of the furniture, fixtures and equipment, we still have a lot of work to do throughout the facility,” said Public Works Director Rob Cohen.  “All of the life safety items like fire suppression system, flow and tamper switches, exit lights, emergency lighting, alarms, strobes, etc. must be in place, operational and pass the fire inspection before any city employees can start working from Champions Club.”

Specialized flooring for the gymnasium, cardio area, sauna, indoor track and field house will be installed within the next several weeks.  Other specialized equipment such as the elevators, will require additional testing before operating permits are issued. “We will then start looking at facility turnover as well as contractor supplied training for the facility operators and maintainers,” said Cohen.

For more recent and real-time information, please follow Champions Club Facebook page.

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Join the Champions Club Team at Our December Job Fairs

We will be hosting job fairs for all part-time positions at Champions Club on Saturday, December 8 and Saturday, December 15.

Interested in joining our team of champions? Come out to Legends Hall and let us get to know you! You can apply online in advance or walk in with your resume. You do not have to attend both job fairs.

Saturday, December 8

Legends Hall at The Marq
10 a.m. – 2 p.m.

Saturday, December 15

Legends Hall at The Marq
10 a.m. – 2 p.m.

We will be conducting interviews on the spot for the following part-time positions:

We look forward to seeing you there!

If you have any questions, please contact us at (817) 748-8955.

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Champions Club Meets Membership Pre-Sales Goals Using Collaborative Approach

Construction isn’t the only behind the scenes work being done to prepare for the opening of Champions Club at The Marq Southlake. City staff have been examining every aspect of the customer experience to ensure the highest level of customer service is provided to members, starting with the membership purchasing process.

Within four weeks of membership sales starting, the Champions Club team met their sales goal of more than 500 memberships. The team attributes part of the success to great team members and using the Lean Six Sigma method to develop a customer-centric sales process.

Several months ago, a City team made of representatives from several departments started evaluating the membership sales process. The team led by City Librarian Cynthia Pfledderer, included staff from Public Works, the Office of Marketing and Communications, Community Services events team and The Marq.

“We were tasked with taking a very complex system with multiple layers of steps and making it into a simple process that would engage the customer,” Pfledderer noted. “This is the very first interaction Champions Club members will have, we wanted to make sure it was a positive one that left them excited to use the facility once it opens.”

Using the Lean Six Sigma process methodology that is dependent on a collaborative team effort to improve a system by removing the “waste” and “variation,” the team first evaluated the membership buying process as provided by the membership management software.

“Initially the process took anywhere from 10 to 20 minutes to complete,” noted Pfledderer. “It was a little confusing, in that before you could purchase the membership you first had to create an account. Every step led you to a new page.”

Working with internal test subjects, the team solicited feedback and made improvements to the system.

“We gave people in our departments fake credit card numbers, the link to the test site and said, go buy a membership and tell us what you think,” said Pfledderer. “It was a good exercise and the feedback was invaluable.”

The team also reached out to the Community Engagement Committee (CEC), a citizen committee appointed by City Council, who often serves as a focus group for feedback on City initiatives and projects.

“All the feedback was fantastic, especially the resident feedback from the CEC. They’re really our target audience in this process,” said Community Services Deputy Director Kate Meacham. “We were able to work with our vendor to customize the system to the best of its abilities and fit our needs. At the end of the day we were able to get to about a five minute process from start to finish.”

Both Pfledderer and Meacham attribute the Lean Six Sigma process as a large contributor to the success of the membership sales campaign and high customer satisfaction.

“Ultimately this team approach the City took with the Lean process, helped us to ensure the solutions we found actively met the demand of the customer,” said Pfledderer. “There was a lot of thought that went into the process before we even got to the process improvement part. We wanted to make this as seamless of a process as possible.”

Meacham agreed. “Going from a multiple page, several long-minute process, down to a single page, easy-to-find process you can do in five minutes or less, is huge for us,” she noted. “It’s always our goal to provide the best experience possible and this helped us achieve that.”

Next for the team, is to evaluate the entire guest experience at Champions Club. They will be looking at how guests are met at the front desk, when a guest calls or emails and the interaction they receive on social media.

“We’re just as excited as residents are to open and we want to make sure they have the best possible experience as soon as they walk in the doors of Champions Club,” said Meacham. “Southlake is a great community, we want our guests to feel welcome and at home when they spend time with us.”

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Champions Club Grand Opening Delayed Due to September Rainfall

Due to heavy rainfall Southlake experienced in September, Champions Club will not open as planned in December. We are working diligently to make up as much time as we can and currently anticipate opening in February.

We appreciate your understanding and can’t wait to serve you at Champions Club. Be sure to visit our website and follow us on Facebook to receive the latest Champions Club updates.

Important Information

  • If you have already purchased your membership, your account will not be charged again until April 1, 2019 or 30 days after the facility opens to the public, whichever date is greater.
  • Sneak peek tours will still be available to our pre-sale members. We’ll be posting the information as soon as we set our dates. It’s not too late to purchase a pre-sale membership! Visit our membership page for all the details.

We are here to answer any questions you may have! Please give us a call at (817) 748-8955 or email us at memberships@TheMarqSouthlake.com.

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Get Charged Up at The Marq. New Charging Stations Coming to Champions Club

When Champions Club at The Marq Southlake opens, you’ll be able to charge more than your body. New electric vehicle charging stations will let you power up your car.

At the September 4th City Council meeting, Council approved a Specific Use Permit for an electric charging station to be installed at Champions Club. The one public electric vehicle charging station, with two dedicated parking spots, will be placed near the entrance in the west parking lot. The Level 2 dual head EV charging station is a single unit with connectors to charge two vehicles simultaneously. It can fully charge some vehicles in less than four hours, charging at a maximum rate of 25 RPH (miles of Range Per Hour).  All vehicle models, including Tesla, will be able to use the stations.

Like the charging stations already located in Town Square, the charging stations will have a $2 fee for each use of the station.

“We’re happy to partner with our electric provider to install charging stations in key public spaces like Champions Club,” notes Assistant City Manager Ben Thatcher. “Along with the charging stations already in the parking garages in Town Square, we are excited to provide more charging options in other parts of Southlake. The City recognizes there are more and more electric vehicles on our roadways. This is a program we’d like to grow, so we are always looking at where it would be appropriate to add more charging stations in public spaces.”

The charging station will be operational and ready to go with the opening of Champions Club sometime late this year.

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Make a Splash at the Champions Club Aquatics Job Fair!

Come out to the CISD Aquatics Center this Saturday, September 8, for an in-person interview to join the Champions Club Aquatics team as a part-time lifeguard or swim instructor.

Champions Club is Southlake’s state-of-the-art fitness and aquatic facility scheduled to open this winter. We are currently looking for part-time lifeguards and swim instructors who are committed to providing our guests with world-class service while they enjoy our various Aquatics programs and amenities.

If you’re at least 16 years old and love being in the water, come out and see us at the job fair this Saturday! We’ll be hiring new team members on the spot.

AQUATICS JOB FAIR

Saturday, September 9
10 a.m. – 12 p.m.
CISD Aquatics Center
1501 W. Southlake Blvd

Job Fair Guidelines:

  • Apply online first and then come to the CISD Aquatics Center from 10 a.m. to 12 p.m. to complete your swim test. Be sure to bring your swimsuit!
  • Applicants must be at least 16 years old.
  • Not certified yet? No problem! If you’re hired, the City will provide all necessary training and pay for your certifications.

Can’t make it this Saturday? Mark your calendar for our next Aquatics Job Fair:

Saturday, September 29
1 – 3 p.m.
CISD Aquatics Center
1501 W. Southlake Blvd

If you have any questions, please contact Jennifer Blackstock, Aquatics Supervisor, at (817) 748-8906.

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