Do due diligence before signing on with a service line warranty program

The Fort Worth Water Department is aware of at least four companies — Home Services USA, American Water Resources of Texas, Dominion and Utility Service Partners — that offer service line warranty programs. Some are contacting Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

The Water Department is not endorsing any of these companies because the service line is private plumbing. Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

To learn more, contact the Water Department at 817-392-4477.

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Water line improvements scheduled for Southside, Riverside and Oakhurst areas

The city’s Water Department will meet with residents at 6:30 p.m. Aug. 17 at Andrew “Doc” Session Community Center, 201 S. Sylvania Ave., to discuss water service line improvements on the following streets:

  • Smilax Avenue from cul-de-sac to cul-de-sac.
  • Rouse Street from Emma Street to North Sylvania Street.
  • Kentucky Avenue from Bessie Street to Broadway Avenue (repaving only).

After the utility lines have been replaced, the roadway will be repaved.

Construction is scheduled to begin October 2017 and last approximately 12 months.

To learn more, contact Project Manager Walter Norwood at 817-392-5026.

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Water line flushing occurring in north Fort Worth as a preventative measure

Daily monitoring has shown some lower than normal disinfectant levels in parts of the north Fort Worth water distribution system.

While the disinfectant levels are lower than normal, the water quality continues to meet all state and federal standards.

The Water Department is implementing the recognized best management practice for these situations – flushing the older water out of the system by opening fire hydrants. Flushing moves the new water with higher disinfectant levels to the affected parts of the distribution system. The city’s primary responsibility is to protect public health.

The large, white tablets used at the flushing sites are to remove chlorine from the water in order to protect aquatic life in nearby streams.

To learn more, contact the city’s Water Department Customer Service Center at 817-392-4477.

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Southlake’s First Line of Defense Against Cyber Attacks

The City has always placed a high priority on cybersecurity to better protect and serve our community, its citizens and employees. Now we are increasing our commitment with an “unsung hero.”

This is especially important in a time of heightened awareness of cyber-attacks against businesses, governments and individuals. In fact, the City leadership team has taken a lead role in thwarting any unwanted breaches by creating a cybersecurity position within the City. Drawing from its pool of highly talented and experienced Information Technology (IT) experts, Alan Goldsworthy was chosen and tasked with being the City’s cybersecurity expert.

Before accepting this role, Alan sought and successfully obtained a Certified Information Security Manager (CISM) designation, a difficult certification that required a large commitment of time and effort.

Once in place, Alan began spearheading a multi-pronged effort to protect our systems from intrusion through both physical and people initiatives.

On the physical side, facilities have been put in place and are regularly updated to assist with blocking attempts from the outside world, also known as perimeter intrusions. Internally, he ensures that individual user systems and virus protection are current. This helps prevent intrusions through things that may be inadvertently shared. Other security initiatives are planned for this year.

On the people side, Alan is focused on efforts to strengthen our “human firewall.” The City has partnered with KnowBe4, a leading company in human security training and testing. Employees have already noticed testing and training of our users on things to look for when operating in today’s environment where criminals attempt to obtain sensitive information through misleading contact (typically emails). These “phishing” attempts can be devastating if the user is not vigilant when receiving them. Alan’s job is to remain up-to-date on the latest campaigns through continual training.

City Manager Shana Yelverton says, “Alan works behind the scenes to keep things running smoothly and securely. I think we can all agree that, in spite of the complexity of the work he performs, Alan is always ready with a smile and a ‘How can I help you’ attitude. His enthusiasm for his work is undeniable.”

Alan recently received the first Unsung Hero award by City Manager Yelverton. His dedication and work ethic make Alan one of the City’s great unsung heroes.

 

Alan Goldsworthy pic

 

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Orange Barrel Alert: Old Brumlow Avenue Water Line Installation

Starting Monday, January 23rd through Friday, January 27th, DFS Fire Systems, LLC will be reducing Old Brumlow Avenue to one lane for the installation of a water line at 1215 Old Brumlow Avenue.

Flaggers will be present between the hours of 9 AM and 3 PM, Monday through Friday to assist the traveling public. During this time, commuters traveling north and southbound can expect delays. Commuters are advised to use the S. Carroll/E. Continental roundabout which will not be affected by this construction.

Be aware of work crews and exercise caution when traveling in this area.

If you have any questions or concerns, please contact City of Southlake Civil Engineer, Alex Ayala at 817-748-8274.

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Orange Barrel Alert: Old Brumlow Road Water Line Installation

Starting Monday, January 23rd through Friday, January 27th, DFS Fire Systems, LLC will be reducing Old Brumlow Avenue to one lane for the installation of a water line at 1215 Old Brumlow Road.

Flaggers will be present between the hours of 9 AM and 3 PM, Monday through Friday to assist the traveling public. During this time, commuters traveling north and southbound can expect delays. Commuters are advised to use the S. Carroll/E. Continental roundabout which will not be affected by this construction.

Be aware of work crews and exercise caution when traveling in this area.

If you have any questions or concerns, please contact City of Southlake Civil Engineer, Alex Ayala at 817-748-8274.

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Orange Barrel Alert: N. Pearson Lane Closure for Emergency Water Line Repair

The N. Pearson Lane from Gray Lane north to Johnson Rd. will be closed starting tomorrow, Wednesday November 16th at 9:00 A.M.

N. Pearson Lane from Gray Lane north to Johnson Rd. will be closed starting on Wednesday November 16th, 2016 at 9:00 A.M. for the emergency repair of a 30-inch water transmission main line jointly owned and operated by Southlake and Keller. The duration of the road closure is unknown at this time, and will depend on the extent of the repair required. All residents in the area will have access to their homes. Motorists are asked to seek alternate routes. Please refer to the Traffic Control Plan and Detour provided below.

For questions, please contact Public Works Operations at 817-748-8082.

 

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City Operational While Crews Work to Restore Cut Fiber Optic Line

At about 1:15 Wednesday morning, a One Source fiber line was cut during construction activity near Davis Boulevard and Southlake Boulevard.

The severed line affected many City services including phones and in person credit card services.

Municipal Court is still in session and processing cases. If you are on today’s court docket and have questions, please call (682) 226-8958.

Currently, the Library’s online catalog is unavailable due to the outage.  The City also cannot take in-person credit card payments for Southlake Water Utilities, Municipal Court, Building Services, Library and Parks and Recreation programs.

To get a hold of the City offices please call (817) 751-1391 or (817) 751-1392.

One Source, the City’s provider, is working to restore service. We appreciate your patience and we apologize for any inconvenience.

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ONCOR Tree Trimming on the Kimball Feeder Line

Due to recent storm related outages and customer service inquiries ONCOR has made the decision to perform an unplanned comprehensive tree trim of the Kimball feeder line.

This initiative will touch every overhead line along the Kimball feeder line, excluding services to homes, in both Grapevine and Southlake. The majority of the work will be taking place in Grapevine.

ONCOR will begin some immediate work starting July 14th, 2016 in Grapevine and will eventually move towards Southlake. As far as communicating with impacted properties, ONCOR will institute a combination of knocking on doors, as well as placing pre-notifier door hanging tags, to let property owners know of the expected trimming.  Since this feeder line covers over 20 miles of line, ONCOR expects the work to take between 3 weeks to a month utilizing 15 crews working at a time.

It is anticipated that this comprehensive tree trim will greatly increase the reliability of electrical service to all customers serviced from the Kimball feeder line.

For any questions please contact the City at (817) 748-8400.

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Orange Barrel Alert – True Love Trail Closed for Sewer Line Work

True Love Trail Closed to Through Traffic

True Love Trail Closed to Through Traffic

Beginning Wednesday, February 24, 2016, Public Works Operations Sewer crews will be making repairs on the sewer service for 605 True Love Trail.

In order to work on the line, which is located in the center of the road, True Love Trail will be closed to through traffic from 8:00am February 24th until 8:00am Friday, February 26, 2016. Residents will have access to their driveways and mailboxes during the work.

Motorists should be aware of this closure and, if you do not live on True Love Trail, please seek alternate routes.

For questions, please contact Public Works Operations at 817-748-8199.

 

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