Service Archive


New water main to service customers and cities in north Fort Worth

The city’s Water Department will meet with residents at 6:30 p.m. Sept. 6 at O.A. Peterson Elementary School, 2000 Winter Hawk Drive, to discuss installation of a new water main along Heritage Trace Parkway from Harmon Road to Wagley Robertson Road.

This new water main will serve customers in north Fort Worth and residents in Keller, Southlake and Trophy Club.

Construction is scheduled to begin September 2017 and wrap up by late May 2019.

To learn more, contact Project Manager Robert Sauceda at 817-392-2387.

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Do due diligence before signing on with a service line warranty program

The Fort Worth Water Department is aware of at least four companies — Home Services USA, American Water Resources of Texas, Dominion and Utility Service Partners — that offer service line warranty programs. Some are contacting Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

The Water Department is not endorsing any of these companies because the service line is private plumbing. Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

To learn more, contact the Water Department at 817-392-4477.

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Duncanville Police Department Offering Civil Service Exam

The Duncanville Police Department is offering a Police Civil Service exam on Saturday, August 12, 2017. Individuals interested in a rewarding career in Law Enforcement are urged to fill out an interest card to be eligible for the civil service exam. The Duncanville Police Department has great opportunities in a variety of aspects of police work. If you are interested in a law enforcement career, submit an interest card by 3 pm on August 4, to be eligible for the exam on August 12. To fill out an interest card or for more information, visit Cops

View full post on The Suburban Newspaper

Delegation from Singapore Visits TCC’s Fire Service Training Center

Tarrant County College Northwest, Fire Service Training Center,
4801 Marine Creek Pkwy., Fort Worth, 10 a.m. to 1 p.m. Friday, July 7

FORT WORTH, Texas (June 28, 2017) – The Tarrant County College Fire Service Training Center will host a delegation from Singapore on Friday, July 7. The delegation requested the visit as part of Singapore’s efforts to enhance training facilities for firefighters and paramedics.
The group from the Civil Defence Academy, part of the Singapore Civil Defence Force, will meet with the College’s faculty and staff and tour TCC’s training site at the Northwest Campus. The delegation will use the visit to assist in the design of a new training facility.
“We are pleased to welcome the Civil Defence Academy representatives and share our perspective on training first responders,” said Steve Keller, FSTC director. “We are fortunate to have outstanding facilities and resources, which serve as a model for training programs not just in Texas, but around the world.”
TCC is the region’s primary training facility for firefighters and other first responders. Fire Service Training Center courses combine classroom instruction with hands-on skills training. Facility features include a simulated city for live firefighting – with streets, residences, businesses, an apartment-hotel complex and high-rise buildings – along with a swift-water rescue site, trench rescue training area, confined-space rescue maze and simulated train derailment with hazardous materials scenario.
TCC holds three 14-week cadet classes each year, and the Fire Academy is certified with the Texas Commission on Fire Protection, which makes graduates eligible to take the state certification exam for basic firefighting. TCC consistently has a pass rate of (or near) 100 percent. In addition to the Fire Academy, the Fire Service Training Center offers an Associate of Applied Science in Fire Protection Technology and continuing education for professional and volunteer firefighters. For more information, visit the TCC website.

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Public Works Dept. Training Ensures Safety & Excellent Customer Service

The City of Southlake Public Works Department prides itself on customer service and occupational safety.

Not only do staff members work to respond quickly to any disruption in service or new service, but they always place a high priority on safety. Training plays a big role in their ability to perform their duties safely and efficiently. In fact, Director of Public Works Department, Rob Cohen, makes safety training a priority for his team. Director Cohen says, “We are continually seeking training opportunities to equip our employees so they can provide the highest level of customer service in the safest manner possible.”

This week more than 30 employees attended an on-site Confined Space Training course. The course is offered through the Texas A&M Engineering Extension Service (TEEX), and includes a large on-site trailer for staffers to receive hands-on training. The course is designed to teach participants the proper procedures for entering a confined space, assist workers with entry and recovery, identify confined space hazards and hazardous atmospheres, and learn the proper use of ventilation systems.

The trailer is equipped to simulate wind, smoke, loud noises, darkness, and other associated dangers of working within tight spaces. Participants suited up in personal protective equipment and stepped through real world scenarios by using the TEEX Mobile Confined Space Safety Trailer. Director Cohen says, “Training courses like this allows our employees the opportunity to have real hands-on experience and be prepared for any critical situation. The TEEX training re-emphasizes the Public Works mantra of safety and teamwork; effectively and efficiently and safely solving problems.”

Each division deals with confined work areas on a daily basis. The unforgiving environment can be a large pipe, a Wastewater Lift station or excavated trench.  Work in this environment also occurs in any weather condition and at any time of the day or night.

Additional training for public works staff will include CPR and First Aid training as well as an Electrical Safety class.


View full post on City of Southlake – MySouthlakeNews

City Rolls Out New Technology for Customer Service, Communication, Economic Development and Tourism: Mobile App and Interactive Story Maps Now Available

Less than a year since launching its mobile-ready, responsive website, the City of Southlake has taken its online presence to the next level with the release of the My Southlake Texas app, available  Southlake Appfor iOS and Android smartphones.

Once the app is downloaded, users may sign up to receive customized notifications such as the alerts during emergency situations or to access your favorite Library title. Designed by CivicPlus, which also designed the City’s website, the app provides quick access to the most frequently searched for information on the City’s website. Icons help users easily identify what they are seeking, such as meeting agendas, maps, calendar of events and city departments.

“We know our citizens are tech-savvy and this is the next step in our mobile strategy,” states Pilar Schank, the City’s deputy director of marketing and communication. “The app is not intended to replace the City’s website, but serve as a complementary tool to provide information quickly, no matter where you are.”

This follows on the heels of the February launch of Southlake Connect, a new online tool that provides weather and emergency information delivered via text, phone call or email. Users can also sign up to receive important information about community events and citywide meeting notifications.

Another technology platform utilized by the City to provide information is Video on Demand, which allows live streaming of select public meetings – including City Council, Planning & Zoning and SPIN – as well as houses a video archive for access 24/7. As a result of numerous requests, a new search function has been added to the page, making it easy to find comprehensive video links for a specific topic or go directly to an agenda item, without watching the entire video.

In addition to improving its communication and customer service tools, the City of Southlake has also implemented technology to promote local businesses and attract visitors to Southlake. Such is the case with the recently unveiled shopping and dining guides as dynamic, interactive maps. Known as Southlake Story Maps – a collaboration between the Economic Development & Tourism, Planning & Development Services, and Information Technology Departments – the technology combines authoritative maps with narrative text, images and multimedia content.

Story Maps enable visitors to view points of interest sorted by tabs, which makes it easy to explore what’s in the Southlake. Visitors can click on the places either in the tabs or on the map to find out more about them. The tabs automatically update as visitors navigate around the map to show them what’s interesting in their current map view.

“The purpose of implementing Story Maps is to enhance the online visitor experience, as well as make it easy for people to locate businesses in Southlake, which is important as we continue to add more retail and restaurants,” explained Jill Lind, senior marketing manager who leads tourism efforts for the City, noting Story Maps are also available for City parks, City Council and Planning & Zoning agendas.   Shopping Guide

With a mission of providing outstanding value and unrivaled quality to residents and businesses in Southlake, the City realizes the importance of customer service, both in person and online. For more information about these projects, contact the Office of Marketing & Communication at (817) 748-8037.

View full post on City of Southlake – MySouthlakeNews

Volunteer for Sr. Transportation Service

haltom city texas senior centerVolunteer drivers are needed for the new social transportation program, Friends Helping Friends. The program will provide free rides for Haltom City residents, aged 60 years and older, to and from their homes to the Haltom City Senior Center.  The service will run Monday through Friday, 8:30 a.m. – 3:30 p.m. Without this free transportation service, operated by volunteers, many Haltom City Seniors would not be able to attend events at the Senior Center, where they serve a hot lunch and fellowship is shared.

Please contact the Haltom City Senior Center for more details, 817-834-8021.

View full post on Haltom City, Texas | Official Website – RSS

NETCOM releases 911 supplemental app service

NETCOM, the 911 dispatch center for the cities of Colleyville, Keller, Southlake, and Westlake became the first emergency dispatch center in the country to launch SirenGPS.

Beginning this week people calling 911 from Colleyville can utilize the SirenGPS mobile app when dialing 911 on their smart phones. The technology will offer dispatchers who serve nearly 98,000 people pinpointed location data for more than 90 percent of calls.
More than 80-percent of calls to NETCOM are now coming from cell phones. The SirenGPS app wont replace calling 911, but can assist in calls from mobile phones.

The beauty of this product is that it will run parallel to our traditional capabilities and improve our speed, accuracy and efficiency, said NETCOM 9-1-1 Manager Warren Dudley.

Today, location information for cell phone calls to 911 often shows up as the cell tower being pinged. Dispatchers can then retransmit their location request, which can improve results but FCC criteria updated in 2015 require that cell phone carriers meet a standard of delivering a dispatchable location for only 40% of cell phone calls by 2017. The FCC defines dispatchable as a location accurate to within 50 meters, which is further complicated by the majority of calls to 911 being made from indoors.

When someone calls 911 from SirenGPS, the app generates a 911 call just like calling from the dial pad and additionally uses the internet to deliver a 911 call event. Because the two are sent through parallel delivery systems, the call event can reach dispatch even when cell service has been knocked out. Data delivered to dispatchers includes the callers location alongside any other profile information theyve chosen to provide, including important medical history and emergency contacts. Users also indicate which service they need police, fire or EMS when they call, and that information is delivered in real time not only to dispatch operators, but also to active police and fire units in the field.

People in Colleyville can still dial 911 through the traditional method, which has been efficient and secure for decades. SirenGPS is an additional option for those interested in using the service.

About NETCOM 9-1-1
The Northeast Tarrant Communications Center is a regional 911 dispatch serving nearly 98,000 people in the cities of Keller, Colleyville, Southlake and Westlake. NETCOM 9-1-1 started in 2007 as a partnership between the cities of Southlake and Keller, which also provides police services for the Town of Westlake. The City of Colleyville joined the partnership in 2009. Housed at the Keller Police Station at 330 Rufe Snow Drive, NETCOM was the first regional dispatch of its kind in Tarrant County. Its staff answered 45,238 9-1-1 calls and 140,269 non-emergency phone calls during the 2015 Fiscal Year.

About SirenGPS
SirenGPS is a U.S. company developing emergency management software for public safety, schools, business, hospitals, events and venues. SirenGPS tools are designed to improve emergency communication with enhanced 911, mass notification and related services. Interoperable communications support first responder and emergency management efforts in the public sector and the private sector throughout communities, promoting safety and resilience where you live, work and play. For more information, call 800-570-3807 or visit

Getting Registered

Download the SirenGPS application on your smartphone
Create an account
Fill out your profile to provide additional health information or emergency contacts to dispatchers
When you need help, call 911 through the SirenGPS app
For further questions contact NETCOM at 817.743.4522

People can use traditional 911.

View full post on City of Colleyville News

Orange Barrel Alert: N. Kimball Avenue between FM 1709 and SH 114 Service Road to Begin Next Week

The City of Southlake Public Works Streets/Drainage division will be working with contractors to repair failing pavement on N. Kimball Avenue beginning Tuesday, October 25, 2016.

The City of Southlake Public Works Streets/Drainage division will be making needed repairs to N. Kimball Avenue between FM 1709 and SH 114 Service RoadWork is expected to begin on October 25, 2016, weather permitting.Crews will work from 7 a.m. to 4 p.m. between the dates of Tuesday, October 25 and Wednesday, November 2 to complete the needed repair.  The project will consist of various lanes closures as described below:

  • Phase 1 – 2 outside, southbound lanes closed 10/25-10/27 (Shown in “Yellow” on map below)
  • Phase 2 – 2 outside, northbound lanes closed 10/27-10/29 (Shown in “Green” on map below)
  • Phase 3 – center and turn lanes, north and southbound closed 10/31-11/2 (Shown in “Blue” on map below)

Crews are only scheduled to be present on the first day of each phase, with the other days needed for curing.

Motorists can expect delays when traveling through the work zone and should plan trips accordingly. The project is anticipated to be complete by Wednesday, November 2.

For questions, please contact Public Works Operations at 817.748.8082.

Map of N. Kimball Avenue between FM 1709 and SH 114 Service Road
Closer look at Phase 1, 2, and 3

View full post on City of Southlake – MySouthlakeNews