Service Archive


City forester receives honor for service

Fort Worth city forester Melinda Adams received the John South Spirit of Extension Award from Texas AgriLife Extension.

The award is in honor of retired county extension agent for agriculture and Texas A&M Regents Fellow John South and recognizes an individual who provides exemplary support and service of educational programs that enhance the quality of life for the people of Tarrant County.

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Utility service assistance available to Fort Worth residents

Utility service assistance is available to residents who need help with electric and gas bills to avoid utility service disruption. Fort Worth’s Community Action Partners program receives Comprehensive Energy Assistance Program funds, which make the assistance possible.

Applicants must provide proof of residence and household income along with a current utility bill. Income eligibility is 150 percent of federal poverty income guidelines:

  • Family unit of one: income below $18,090.
  • Family unit of two: income below $24,360.
  • Family unit of three: income below $30,630.
  • Family unit of four: income below $36,900.
  • Family unit of five: income below $43,170.
  • Family unit of six: income below $49,440.
  • Family unit of seven: income below $55,710.
  • Family unit of eight: income below $61,980.
  • For each additional person, add $6,270.

Apply online or download a mail-in application.

Community Action Partners is a division of the City of Fort Worth’s Neighborhood Services Department.

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New water main to service customers and cities in north Fort Worth

The city’s Water Department will meet with residents at 6:30 p.m. Sept. 6 at O.A. Peterson Elementary School, 2000 Winter Hawk Drive, to discuss installation of a new water main along Heritage Trace Parkway from Harmon Road to Wagley Robertson Road.

This new water main will serve customers in north Fort Worth and residents in Keller, Southlake and Trophy Club.

Construction is scheduled to begin September 2017 and wrap up by late May 2019.

To learn more, contact Project Manager Robert Sauceda at 817-392-2387.

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Do due diligence before signing on with a service line warranty program

The Fort Worth Water Department is aware of at least four companies — Home Services USA, American Water Resources of Texas, Dominion and Utility Service Partners — that offer service line warranty programs. Some are contacting Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

The Water Department is not endorsing any of these companies because the service line is private plumbing. Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

To learn more, contact the Water Department at 817-392-4477.

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Duncanville Police Department Offering Civil Service Exam

The Duncanville Police Department is offering a Police Civil Service exam on Saturday, August 12, 2017. Individuals interested in a rewarding career in Law Enforcement are urged to fill out an interest card to be eligible for the civil service exam. The Duncanville Police Department has great opportunities in a variety of aspects of police work. If you are interested in a law enforcement career, submit an interest card by 3 pm on August 4, to be eligible for the exam on August 12. To fill out an interest card or for more information, visit Cops

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Delegation from Singapore Visits TCC’s Fire Service Training Center

Tarrant County College Northwest, Fire Service Training Center,
4801 Marine Creek Pkwy., Fort Worth, 10 a.m. to 1 p.m. Friday, July 7

FORT WORTH, Texas (June 28, 2017) – The Tarrant County College Fire Service Training Center will host a delegation from Singapore on Friday, July 7. The delegation requested the visit as part of Singapore’s efforts to enhance training facilities for firefighters and paramedics.
The group from the Civil Defence Academy, part of the Singapore Civil Defence Force, will meet with the College’s faculty and staff and tour TCC’s training site at the Northwest Campus. The delegation will use the visit to assist in the design of a new training facility.
“We are pleased to welcome the Civil Defence Academy representatives and share our perspective on training first responders,” said Steve Keller, FSTC director. “We are fortunate to have outstanding facilities and resources, which serve as a model for training programs not just in Texas, but around the world.”
TCC is the region’s primary training facility for firefighters and other first responders. Fire Service Training Center courses combine classroom instruction with hands-on skills training. Facility features include a simulated city for live firefighting – with streets, residences, businesses, an apartment-hotel complex and high-rise buildings – along with a swift-water rescue site, trench rescue training area, confined-space rescue maze and simulated train derailment with hazardous materials scenario.
TCC holds three 14-week cadet classes each year, and the Fire Academy is certified with the Texas Commission on Fire Protection, which makes graduates eligible to take the state certification exam for basic firefighting. TCC consistently has a pass rate of (or near) 100 percent. In addition to the Fire Academy, the Fire Service Training Center offers an Associate of Applied Science in Fire Protection Technology and continuing education for professional and volunteer firefighters. For more information, visit the TCC website.

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Public Works Dept. Training Ensures Safety & Excellent Customer Service

The City of Southlake Public Works Department prides itself on customer service and occupational safety.

Not only do staff members work to respond quickly to any disruption in service or new service, but they always place a high priority on safety. Training plays a big role in their ability to perform their duties safely and efficiently. In fact, Director of Public Works Department, Rob Cohen, makes safety training a priority for his team. Director Cohen says, “We are continually seeking training opportunities to equip our employees so they can provide the highest level of customer service in the safest manner possible.”

This week more than 30 employees attended an on-site Confined Space Training course. The course is offered through the Texas A&M Engineering Extension Service (TEEX), and includes a large on-site trailer for staffers to receive hands-on training. The course is designed to teach participants the proper procedures for entering a confined space, assist workers with entry and recovery, identify confined space hazards and hazardous atmospheres, and learn the proper use of ventilation systems.

The trailer is equipped to simulate wind, smoke, loud noises, darkness, and other associated dangers of working within tight spaces. Participants suited up in personal protective equipment and stepped through real world scenarios by using the TEEX Mobile Confined Space Safety Trailer. Director Cohen says, “Training courses like this allows our employees the opportunity to have real hands-on experience and be prepared for any critical situation. The TEEX training re-emphasizes the Public Works mantra of safety and teamwork; effectively and efficiently and safely solving problems.”

Each division deals with confined work areas on a daily basis. The unforgiving environment can be a large pipe, a Wastewater Lift station or excavated trench.  Work in this environment also occurs in any weather condition and at any time of the day or night.

Additional training for public works staff will include CPR and First Aid training as well as an Electrical Safety class.


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City Rolls Out New Technology for Customer Service, Communication, Economic Development and Tourism: Mobile App and Interactive Story Maps Now Available

Less than a year since launching its mobile-ready, responsive website, the City of Southlake has taken its online presence to the next level with the release of the My Southlake Texas app, available  Southlake Appfor iOS and Android smartphones.

Once the app is downloaded, users may sign up to receive customized notifications such as the alerts during emergency situations or to access your favorite Library title. Designed by CivicPlus, which also designed the City’s website, the app provides quick access to the most frequently searched for information on the City’s website. Icons help users easily identify what they are seeking, such as meeting agendas, maps, calendar of events and city departments.

“We know our citizens are tech-savvy and this is the next step in our mobile strategy,” states Pilar Schank, the City’s deputy director of marketing and communication. “The app is not intended to replace the City’s website, but serve as a complementary tool to provide information quickly, no matter where you are.”

This follows on the heels of the February launch of Southlake Connect, a new online tool that provides weather and emergency information delivered via text, phone call or email. Users can also sign up to receive important information about community events and citywide meeting notifications.

Another technology platform utilized by the City to provide information is Video on Demand, which allows live streaming of select public meetings – including City Council, Planning & Zoning and SPIN – as well as houses a video archive for access 24/7. As a result of numerous requests, a new search function has been added to the page, making it easy to find comprehensive video links for a specific topic or go directly to an agenda item, without watching the entire video.

In addition to improving its communication and customer service tools, the City of Southlake has also implemented technology to promote local businesses and attract visitors to Southlake. Such is the case with the recently unveiled shopping and dining guides as dynamic, interactive maps. Known as Southlake Story Maps – a collaboration between the Economic Development & Tourism, Planning & Development Services, and Information Technology Departments – the technology combines authoritative maps with narrative text, images and multimedia content.

Story Maps enable visitors to view points of interest sorted by tabs, which makes it easy to explore what’s in the Southlake. Visitors can click on the places either in the tabs or on the map to find out more about them. The tabs automatically update as visitors navigate around the map to show them what’s interesting in their current map view.

“The purpose of implementing Story Maps is to enhance the online visitor experience, as well as make it easy for people to locate businesses in Southlake, which is important as we continue to add more retail and restaurants,” explained Jill Lind, senior marketing manager who leads tourism efforts for the City, noting Story Maps are also available for City parks, City Council and Planning & Zoning agendas.   Shopping Guide

With a mission of providing outstanding value and unrivaled quality to residents and businesses in Southlake, the City realizes the importance of customer service, both in person and online. For more information about these projects, contact the Office of Marketing & Communication at (817) 748-8037.

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Volunteer for Sr. Transportation Service

haltom city texas senior centerVolunteer drivers are needed for the new social transportation program, Friends Helping Friends. The program will provide free rides for Haltom City residents, aged 60 years and older, to and from their homes to the Haltom City Senior Center.  The service will run Monday through Friday, 8:30 a.m. – 3:30 p.m. Without this free transportation service, operated by volunteers, many Haltom City Seniors would not be able to attend events at the Senior Center, where they serve a hot lunch and fellowship is shared.

Please contact the Haltom City Senior Center for more details, 817-834-8021.

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