NETCOM, the 911 dispatch center for the cities of Colleyville, Keller, Southlake, and Westlake became the first emergency dispatch center in the country to launch SirenGPS.
Beginning this week people calling 911 from Colleyville can utilize the SirenGPS mobile app when dialing 911 on their smart phones. The technology will offer dispatchers who serve nearly 98,000 people pinpointed location data for more than 90 percent of calls.
More than 80-percent of calls to NETCOM are now coming from cell phones. The SirenGPS app wont replace calling 911, but can assist in calls from mobile phones.
The beauty of this product is that it will run parallel to our traditional capabilities and improve our speed, accuracy and efficiency, said NETCOM 9-1-1 Manager Warren Dudley.
Today, location information for cell phone calls to 911 often shows up as the cell tower being pinged. Dispatchers can then retransmit their location request, which can improve results but FCC criteria updated in 2015 require that cell phone carriers meet a standard of delivering a dispatchable location for only 40% of cell phone calls by 2017. The FCC defines dispatchable as a location accurate to within 50 meters, which is further complicated by the majority of calls to 911 being made from indoors.
When someone calls 911 from SirenGPS, the app generates a 911 call just like calling from the dial pad and additionally uses the internet to deliver a 911 call event. Because the two are sent through parallel delivery systems, the call event can reach dispatch even when cell service has been knocked out. Data delivered to dispatchers includes the callers location alongside any other profile information theyve chosen to provide, including important medical history and emergency contacts. Users also indicate which service they need police, fire or EMS when they call, and that information is delivered in real time not only to dispatch operators, but also to active police and fire units in the field.
People in Colleyville can still dial 911 through the traditional method, which has been efficient and secure for decades. SirenGPS is an additional option for those interested in using the service.
About NETCOM 9-1-1
The Northeast Tarrant Communications Center is a regional 911 dispatch serving nearly 98,000 people in the cities of Keller, Colleyville, Southlake and Westlake. NETCOM 9-1-1 started in 2007 as a partnership between the cities of Southlake and Keller, which also provides police services for the Town of Westlake. The City of Colleyville joined the partnership in 2009. Housed at the Keller Police Station at 330 Rufe Snow Drive, NETCOM was the first regional dispatch of its kind in Tarrant County. Its staff answered 45,238 9-1-1 calls and 140,269 non-emergency phone calls during the 2015 Fiscal Year.
SirenGPS is a U.S. company developing emergency management software for public safety, schools, business, hospitals, events and venues. SirenGPS tools are designed to improve emergency communication with enhanced 911, mass notification and related services. Interoperable communications support first responder and emergency management efforts in the public sector and the private sector throughout communities, promoting safety and resilience where you live, work and play. For more information, call 800-570-3807 or visit www.sirengps.com.
Download the SirenGPS application on your smartphone
Create an account
Fill out your profile to provide additional health information or emergency contacts to dispatchers
When you need help, call 911 through the SirenGPS app
For further questions contact NETCOM at 817.743.4522
People can use traditional 911.
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